https://JOBS.THEINTERSECTGROUP.COM/ en-us Location: Atlanta, GA

Role Summary
The IT Service Desk Engineer plays a key role in ensuring stable, responsive IT support for end users across multiple locations. This position serves as a frontline technical resource, resolving issues efficiently while coordinating with internal teams and external vendors when escalations are required.

In this role, you will troubleshoot hardware, software, and connectivity issues, maintain accurate documentation, and contribute to continuous improvement efforts within the service desk function. Your work will directly support business productivity and user satisfaction while reinforcing operational standards and best practices.
Key Responsibilities

• Diagnose and resolve hardware, software, and system issues through Tier 1 support and coordinated escalation
• Provide support for connectivity issues including Ethernet, TCP/IP, DNS, VPNs, and wireless access
• Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals
• Assist with administration and support of Windows environments, Active Directory, Office 365, Azure, Intune, and Exchange
• Maintain accurate ITSM ticket documentation and update knowledge base articles as needed
• Collaborate with infrastructure, engineering, and vendor partners to resolve complex issues
• Identify recurring issues and recommend process or technical improvements
• Support IT field projects, equipment deployments, and on-site technical needs as required

Key Requirements

• 2+ years of experience in a service desk, help desk, or technical support role supporting end users
• Hands-on experience with Windows 10/11, Windows and Mac environments, and Microsoft Active Directory
• Working knowledge of Microsoft Office 365, Azure, and Intune
• Familiarity with ITSM/ticketing systems and standard incident management processes
• Exposure to server infrastructure, printers, scanners, and mobile devices (iOS/Android)
• Strong troubleshooting, documentation, and organizational skills
• Excellent communication skills with the ability to support both technical and non-technical users

Additional Requirements

• Availability for occasional after-hours support
• Ability to lift and move IT equipment (approximately 5–15 lbs.)
• Valid driver’s license and willingness to travel up to 20%

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Core Responsibilities

• Provide Level II operational support for enterprise telecommunications platforms
• Administer and support Zoom Phone
• Administer and support NICE CXone Contact Center
• Manage and support eFax services
• Maintain inventory of DIDs, phone numbers, toll-free numbers, and fax numbers
• Coordinate number porting, provisioning, and decommissioning
• Track and maintain documentation for telecom circuits and services
• Review and reconcile telecom vendor invoices and billing
• Troubleshoot telecom issues related to call routing, IVRs, queues, and phone services
• Work with telecom vendors for support tickets and service requests
• Maintain accurate documentation and telecom inventory records
• Assist with telecom-related projects and deployments

Required Skills / Experience

• 3–5 years of experience in telecommunications or unified communications support
• Experience supporting Zoom Phone or similar VoIP platforms
• Familiarity with contact center platforms (NICE CXone preferred)
• Experience with number management, DID inventory, and porting
• Understanding of VoIP, SIP, call routing, and telecom infrastructure
• Experience managing telecom vendor relationships and billing
• Strong troubleshooting and documentation skills

Preferred Experience

• Experience with eFax or enterprise fax solutions
• Experience maintaining telecom inventory systems
• Experience supporting telecom services in a healthcare or enterprise environment

Level

• Associate / Level II

• Support / operations role
• Not a manager or senior telecom engineer

If you enjoy troubleshooting collaboration technologies and helping teams stay connected through reliable communication tools, we’d love to hear from you. Apply today with your resume and contact information to learn more about this opportunity with The Intersect Group.]]> Thu, 05 Mar 2026 00:00:00 EST 1 Company Overview
At The Intersect Group, we are partnering with a well established organization in the construction and infrastructure sector that delivers critical services across multiple industries. The company values reliability, teamwork, and operational excellence while supporting a fast paced environment that depends on strong IT performance. Their teams take pride in providing hands on support, maintaining secure systems, and ensuring technology enables business continuity across all locations.

Role Summary
We are seeking an IT Service Desk Technician to provide on site technical support at the company’s Dade City, Florida location. This role is essential to maintaining smooth day to day operations by troubleshooting issues, supporting end users, and ensuring systems remain secure and reliable.
You will work directly with employees across accounting and operational teams, handling both on premise and cloud based environments, administering Active Directory, and supporting hardware and software deployments. This role requires strong communication, problem solving skills, and the ability to work independently while delivering high quality customer service.

Key Responsibilities
• Provide timely technical support for users on site and remotely
• Troubleshoot hardware, software, and network issues and restore functionality
• Stage, deploy, and reclaim devices including workstations, routers, and printers
• Configure and maintain computer equipment, peripherals, software, and drivers
• Deliver onboarding support, setup, and orientation for new technology and applications
• Schedule and perform routine maintenance, upgrades, and system checks
• Assist with IT projects including deployments, demobilizations, server tasks, and process improvements
• Participate in after hours on call rotation for emergency support needs
• Maintain documentation, asset tracking, and support logs as required

Key Requirements
• 3 to 5 years of experience as an IT Technician or similar role in an enterprise environment
• Degree in Computer Science engineering or related field or equivalent professional experience
• Proficiency with Windows 10 Office 365 and PC hardware support
• Strong understanding of networks LAN and WAN technologies
• Active Directory experience including object management and NTFS permissions
• Experience supporting both on premise and cloud based environments
• Excellent communication diagnostic and problem solving skills
• Ability to travel locally to nearby locations when required
• Ability to lift up to 35 pounds and work in physically demanding conditions when needed
• CompTIA A plus or Microsoft certifications preferred
• Strong organizational skills and ability to manage multiple tasks under deadlines

Location and Schedule
• On site in Dade City Florida Monday through Friday 8am to 5pm
• Compensation 60,000 to 65,000 annually depending on experience

Call to Action
If you are an experienced IT Support professional looking for a hands on on site role with growth potential, apply today by sending your resume and contact information to The Intersect Group. Our team will follow up promptly to discuss next steps.
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