IT Project Manager – Public Transit Systems (Contract Role) Overview
A large metropolitan public transit agency is seeking an experienced IT Project Manager to lead multiple initiatives focused on enhancing a recently implemented fare collection system across bus and light rail services.
This role will oversee a combination of short-term operational improvements and strategic enhancement projects, with a focus on improving system performance, expanding payment capabilities, strengthening data reporting, and elevating the overall rider experience.
The IT Project Manager will work within a multi-agency environment, coordinating across internal teams, external partners, and regional stakeholders—requiring strong communication and collaboration skills.
Key Responsibilities
Lead and manage multiple IT projects related to fare collection system enhancements
Oversee both operational issue remediation efforts and larger-scale system improvements
Drive initiatives related to:
Payment system enhancements and additional payment options
Data collection, reporting, and analytics improvements
Customer-facing improvements to enhance rider experience
Coordinate effectively across multiple organizations and stakeholders
Ensure projects are delivered on time, within scope, and within budget
Manage vendor relationships and hold partners accountable for deliverables
Utilize project management tools to track progress, risks, and milestones
Provide clear, consistent communication to leadership and stakeholders
Minimum Qualifications
Minimum 5 years of experience serving as the lead or sole IT Project Manager
Proven experience managing projects with budgets of $5M or greater
Strong background in software implementation projects
Demonstrated ability to deliver projects on schedule
Experience with vendor management and coordination
Proficiency with project management tools and methodologies
Excellent communication and stakeholder management skills
Experience with payment systems, particularly payment card processing
Prior experience managing IT projects in a public transit environment
Engagement Details
Duration: Minimum of 12 months
Location: Hybrid (must be based in the Greater Phoenix area)
Anticipated Start Date: July 1, 2026
Ideal Candidate Profile
The ideal candidate is a results-driven IT Project Manager who thrives in complex, multi-stakeholder environments. This individual will bring a balance of technical project leadership, strategic thinking, and strong interpersonal skills to successfully deliver high-impact transit technology initiatives.
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