Senior IT & Executive Support Specialist (Contract-to-Hire) Location: Greater Phoenix, Arizona (Onsite) Employment Type: Contract-to-Hire (6-Month Contract with Intent to Convert) Position Summary
We are seeking a highly skilled and service-oriented Senior IT & Executive Support Specialist to join our onsite IT organization. This role operates in a dynamic higher education environment recognized for its scale, innovation, and strong reliance on technology to support both administrative and academic operations.
This position is structured as a contract-to-hire engagement, with an anticipated six-month contract period and the opportunity to convert to a full-time employee based on performance and business needs. Due to the nature of the work, full-time onsite presence in the Greater Phoenix area is required.
The selected candidate will provide advanced technical support to employees and executive leadership while serving as a key resource for high-visibility meetings, live events, and enterprise collaboration systems. This role requires a combination of technical expertise, executive presence, and the ability to operate independently in fast-paced environments.
Key Responsibilities Executive & Leadership Support
Deliver high-touch, white-glove technology support to executive leadership across office, home, and offsite environments
Act as the primary technical lead during executive meetings, virtual town halls, and high-visibility events
Coordinate and manage all technical aspects of leadership presentations and broadcasts, including troubleshooting in real time
Provide consultation to senior leaders on technology solutions tailored to their work styles and business needs
End-User Support & Technical Operations
Provide advanced troubleshooting and support for:
Desktop and laptop systems (Windows and macOS)
Mobile devices and enterprise applications
Network connectivity and related infrastructure issues
Resolve technical issues across multiple channels, including in-person, phone, and virtual support platforms
Maintain accurate documentation, knowledge base materials, and service records
Collaborate with internal IT teams on hardware provisioning, upgrades, and security compliance initiatives
Tech Bar & Onsite Support Services
Provide walk-up, customer-focused support at the onsite Tech Bar
Manage device lifecycle processes including provisioning, replacement, and end-of-life support
Ensure a high-quality, efficient user experience for all onsite technical support interactions
Conference Room & Audio-Visual (AV) Support
Support and maintain enterprise conference room technology across campus
Perform routine checks to ensure operational readiness of AV systems
Provide live support for meetings, events, and virtual collaboration sessions
Serve as backup support for advanced AV systems, including platforms such as Biamp, Crestron, and Zoom Rooms
Operational Ownership & Team Contribution
Take full ownership of incidents and service requests from intake through resolution
Manage multiple competing priorities effectively while maintaining high service standards
Proactively identify service gaps and implement improvements
Mentor junior technicians and contribute to a culture of accountability and service excellence
Qualifications Required Experience
Minimum of 3 years of experience in desktop support and network troubleshooting environments
Demonstrated experience supporting both standard end users and executive stakeholders
Proven ability to manage technical issues through to completion independently
Technical Expertise
Strong knowledge of Windows and macOS operating systems
Experience with Microsoft 365 and enterprise collaboration tools (e.g., Zoom)
Familiarity with network troubleshooting principles and endpoint management
Experience supporting AV and conference room technologies preferred, including:
Biamp
Crestron
Zoom Rooms
Education & Certifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred
Professional Skills
Excellent interpersonal and communication skills, with the ability to interact effectively with non-technical stakeholders
Strong executive presence and professionalism in high-visibility environments
Ability to maintain discretion and confidentiality when supporting senior leadership
Demonstrated ability to work independently, prioritize tasks, and adapt to changing requirements
Success Factors
Successful candidates in this role consistently demonstrate:
Proactive ownership, identifying and addressing needs without direct instruction
Reliability and accountability, particularly in high-pressure or time-sensitive situations
End-to-end issue resolution, ensuring no gaps in service delivery
Adaptability, seamlessly supporting Tech Bar operations, AV systems, executive requests, and service queues
Customer-focused service delivery, maintaining a calm, professional demeanor at all times
Sound judgment, including appropriate escalation and decision-making under pressure
Why Join This Opportunity
Opportunity to support executive leadership and contribute to high-impact organizational initiatives
Exposure to enterprise IT operations within a large, established higher education environment
Hands-on involvement in live events, leadership communications, and advanced collaboration technologies
Collaborative team culture with opportunities for professional growth and skill development
Clear path to full-time employment following successful completion of the contract period
Work Environment Requirements
Must be based in the Greater Phoenix area
Full-time onsite presence is required due to the hands-on and high-touch nature of the role
Occasional offsite or after-hours support may be required for executive events or critical business needs
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