Role Summary We are seeking a Desktop Support Technician who will play a key role in supporting day-to-day technical operations within a high-volume distribution center environment. In this role, you will ensure users have reliable access to the tools, devices, and systems necessary to keep operations running effectively.
You will provide hands-on support for hardware, software, mobile devices, and peripheral equipment while partnering closely with the Tech Ops team to maintain stability and productivity across the organization. Your work will directly impact operational efficiency, end-user satisfaction, and the overall reliability of core IT infrastructure. Key Responsibilities
Provide first-level desktop support, including incident resolution and service request fulfillment.
Maintain, troubleshoot, and repair computer systems, mobile devices, and peripherals.
Support multiple facility locations with both onsite and remote troubleshooting.
Manage IT assets throughout their lifecycle, including documentation and change tracking.
Develop and update technical documentation for team knowledge sharing.
Participate in cross-team technology projects requiring Tech Ops involvement.
Assist with Layer 1 network troubleshooting and audio/video system support.
Utilize a ticketing system to track, resolve, and document technical issues.
Key Requirements
2+ years of experience supporting an enterprise technology environment.
A+ Certification (required); Network+ and ITIL 4 training preferred.
Proficiency with Microsoft Windows 11, Microsoft Office 365, and current Microsoft OS environments.
Experience supporting iPads, iPhones, and Surface devices, plus familiarity with Apple Ventura/Sonoma.
Knowledge of Citrix, Windows virtual desktop environments, and Microsoft Azure fundamentals.
Experience with asset management systems and documentation writing.
Strong communication skills with the ability to present technical information clearly.
Ability to work independently, manage multiple priorities, and adapt to changing workflows.
Strong analytical and problem-solving abilities with a customer-first mindset.
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