The Intersect Group is partnering with a healthcare services organization that specializes in supporting hospitals and health systems with advanced outpatient imaging operations. The company focuses on improving patient access, streamlining imaging workflows, and delivering reliable technology that supports clinical teams. Backed by strong leadership and long-tenured finance and operations teams, the organization is entering an exciting phase of growth and operational expansion.
Core Responsibilities
Provide Level II operational support for enterprise telecommunications platforms
Administer and support Zoom Phone
Administer and support NICE CXone Contact Center
Manage and support eFax services
Maintain inventory of DIDs, phone numbers, toll-free numbers, and fax numbers
Coordinate number porting, provisioning, and decommissioning
Track and maintain documentation for telecom circuits and services
Review and reconcile telecom vendor invoices and billing
Troubleshoot telecom issues related to call routing, IVRs, queues, and phone services
Work with telecom vendors for support tickets and service requests
Maintain accurate documentation and telecom inventory records
Assist with telecom-related projects and deployments
Required Skills / Experience
3–5 years of experience in telecommunications or unified communications support
Experience supporting Zoom Phone or similar VoIP platforms
Familiarity with contact center platforms (NICE CXone preferred)
Experience with number management, DID inventory, and porting
Understanding of VoIP, SIP, call routing, and telecom infrastructure
Experience managing telecom vendor relationships and billing
Strong troubleshooting and documentation skills
Preferred Experience
Experience with eFax or enterprise fax solutions
Experience maintaining telecom inventory systems
Experience supporting telecom services in a healthcare or enterprise environment
Level
Associate / Level II
Support / operations role
Not a manager or senior telecom engineer
If you enjoy troubleshooting collaboration technologies and helping teams stay connected through reliable communication tools, we’d love to hear from you. Apply today with your resume and contact information to learn more about this opportunity with The Intersect Group.
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