Summary: The Intersect Group is seeking an experienced Customer Support agent for our direct healthcare client, where you will join an award-winning team. The 340B Specialist is the primary point of customer-facing contact to receive and respond to general telephone/email/live chat inquiries from all stakeholders regarding the 340B Drug Pricing Program products and services. The individual must be a self-learner that has a firm understanding and commitment to providing exceptional customer service to both internal and external customers.
Responsibilities:
Provide issue resolution around compliance and federal regulated policies on the 340B Drug Pricing Program.
Provide accurate product and service information for customers by researching multiple databases for resolution, and demonstrating attention to detail.
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
Log and document all calls/emails/voicemail and live chat data in CRM application (Salesforce).
Other Responsibilities may include but are not limited to supporting both incoming calls as normally received, but supporting out-going calls associated with a specific campaign or customer facing activity.
Constantly meet established productivity, and quality standards
Process “after-call” work including callbacks, and routing of calls for more complex inquiries.
Communicate and coordinate with internal staff, business/government partners, healthcare entities and other stakeholders, and resolve issues in a timely manner.
Accuracy and Quality will be measured on an individual and team basis. Each Specialist is expected to meet and maintain the Quality Assurance (QA) threshold goal that will be established annually.
Requirements:
Two years or more of inbound call center customer service experience. Knowledge of healthcare products/service, including the 340B Program, and pharmacy background preferred
Bilingual in English/Spanish
Post-secondary education preferred
Ability to communicate effectively to groups both verbally and written
Strong ability to retain information and instructions, including the ability to apply the information and instructions to new tasks that may be assigned
Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.