Â
Change Management Coordinator (Time & Labor Project)
Full-Time Contract | Greater Phoenix Area (Primarily Remote) | $50-$60/hr
Help Drive the Success of a Major Workforce Technology Transformation
Our client, one of the largest municipal organizations in the Southwest, is seeking a Change Management Coordinator to support a high-profile Time & Labor modernization initiative. This role will play a critical part in helping employees, managers, payroll administrators, and department stakeholders successfully adopt new timekeeping processes and technology.
Supporting a workforce that spans 40+ departments, this position will focus on communications, training coordination, stakeholder engagement, user readiness, and change adoption activities that help ensure a smooth transition to enhanced time entry and labor tracking systems.
The Change Management Coordinator will work closely with the Project Manager and project leadership team to execute change management strategies that minimize disruption and maximize user adoption.
While primarily remote, candidates must reside in the Greater Phoenix area and be available for occasional onsite meetings, training events, workshops, and go-live support activities.
Position Overview
The Change Management Coordinator is responsible for coordinating communication, training, stakeholder engagement, and readiness activities that support enterprise-wide organizational change. This role serves as a key liaison between project teams and business stakeholders, helping ensure employees understand upcoming changes, receive appropriate training, and are prepared for successful adoption.
The ideal candidate has experience supporting large-scale implementations involving HR, payroll, workforce management, timekeeping, or enterprise systems and possesses strong communication and stakeholder management skills.
Key Responsibilities
Change Management & Adoption
Coordinate the development and execution of the project’s change management strategy and adoption plan.
Support change readiness activities for payroll administrators, managers, and end users.
Identify and track organizational impacts across multiple departments and stakeholder groups.
Monitor change adoption and recommend actions to improve user engagement and readiness.
Communications & Stakeholder Engagement
Develop and distribute project communications, announcements, timelines, and user guidance materials.
Maintain stakeholder inventories and communication plans.
Partner with leadership and department representatives to promote awareness and project engagement.
Facilitate stakeholder meetings, feedback sessions, and user outreach activities.
Ensure consistent, timely, and clear messaging throughout the project lifecycle.
Training & User Readiness
Coordinate training logistics, schedules, registration, and attendance tracking.
Assist in developing training materials, job aids, FAQs, quick-reference guides, and user documentation.
Support pilot programs and rollout activities to validate readiness and gather feedback.
Work with subject matter experts to ensure training content reflects business and operational needs.
Reporting & Project Support
Maintain readiness dashboards, communication calendars, adoption metrics, and status reports.
Gather, document, and escalate user feedback, concerns, and adoption risks.
Track project milestones related to change management activities.
Support project leadership with presentations, reports, and executive updates.
Go-Live & Transition Support
Assist with cutover planning and deployment communications.
Coordinate stakeholder support activities during implementation and rollout.
Monitor adoption challenges and help facilitate rapid issue resolution.
Support post-implementation stabilization and continuous improvement efforts.
Required Qualifications
Bachelor's degree in Business, Operations, Human Resources, Information Systems, Communications, Organizational Development, or a related field.
Experience supporting large-scale organizational change initiatives, system implementations, or transformation projects.
Background in change management, project coordination, HR operations, payroll processes, workforce management, or timekeeping environments.
Strong written and verbal communication skills with experience creating communications for diverse audiences.
Proven ability to coordinate multiple workstreams, priorities, and stakeholder groups simultaneously.
Experience using Microsoft Office Suite, Teams, SharePoint, and other collaboration tools.
Familiarity with change management frameworks and methodologies.
Professional certification such as:
Prosci/ADKAR
PMP (Project Management Professional)
Certified Change Management Professional (CCMP)
Similar project or change management certification
Preferred Qualifications
Experience supporting Time & Labor, Workforce Management, Payroll, HRIS, or ERP system implementations.
Familiarity with platforms such as:
UKG
Kronos
Workday
Oracle HCM
SAP SuccessFactors
Similar workforce management solutions
Experience coordinating change activities across large, complex organizations with multiple departments and stakeholder groups.
Prior experience within public sector, government, healthcare, higher education, utilities, or other highly matrixed environments.
Key Competencies
Exceptional Communication
Ability to create and deliver effective communications across multiple channels, including email campaigns, presentations, training materials, stakeholder meetings, and executive briefings.
Stakeholder Management
Experience building relationships, influencing adoption, and maintaining engagement across diverse user groups and leadership levels.
Organization & Attention to Detail
Strong ability to manage schedules, communications, training activities, documentation, and reporting with accuracy and consistency.
Adaptability & Problem Solving
Comfortable navigating changing priorities and helping stakeholders successfully adapt to new processes and technology.
Collaborative Mindset
Works effectively with project managers, technology teams, HR, payroll, department leaders, and end users to achieve project objectives.
Why This Opportunity?
Play a key role in a high-visibility Time & Labor transformation initiative.
Support technology and process improvements that impact employees across 40+ departments.
Partner closely with project leadership and executive stakeholders.
Gain exposure to enterprise-scale change management and organizational transformation efforts.
Primarily remote work environment with occasional local onsite engagement.
Meaningful work supporting a large organization dedicated to serving its community.
Ready to elevate your career in the vibrant Phoenix, Arizona area? Explore our diverse job opportunities in this dynamic region known for its sunny skies, breathtaking desert landscapes, and thriving job market. Known as the Valley of the Sun, Phoenix boasts a unique mix of Southwestern charm and urban sophistication. Discover the bustling arts scene at the Phoenix Art Museum, catch a performance at the iconic Orpheum Theatre, or cheer on the Arizona Diamondbacks at Chase Field. With an array of outdoor activities in stunning parks like Camelback Mountain and Papago Park, plus delectable Southwestern cuisine to savor, there's no shortage of reasons to make Phoenix your professional playground. Browse our job listings today and unlock a world of career possibilities in this exciting region!
Are you sure you want to apply for this job?
Please take a moment to verify your personal information and resume are up-to-date before you apply.