We are seeking a CAM Platform Engineer I with a strong broadcast and IT foundation to provide Tier 2 technical support for enterprise content acquisition and management platforms. This role plays a critical part in maintaining the stability, performance, and continuous improvement of systems used in production and on air environments.
In this position, you will support server and application platforms, partner with vendors and internal teams to resolve issues, document standards and processes, and contribute to expanding and improving the CAM platform. You will bring hands on troubleshooting expertise while helping ensure systems are production ready and reliable.
Key Responsibilities
• Provide Tier 2 troubleshooting and technical support for content management servers and applications
• Respond to incidents and service requests through a ticketing system while meeting established SLAs
• Diagnose, troubleshoot, and resolve hardware, software, and platform related issues
• Partner with vendors to manage tickets, coordinate fixes, and support application deployments
• Monitor systems and proactively identify opportunities for performance and process improvements
• Support on call rotations and effectively communicate issue escalation and resolution status
• Document installation procedures, configurations, SOPs, and resolution standards in a knowledge base
Key Requirements
• Bachelor’s degree in Computer Science or a related field
• Minimum of 3 years of experience in system administration or technical support roles
• 3 to 5 years of hands on experience supporting Windows workstations and servers including Windows 10 and Server 2012 or newer
• Experience supporting Linux servers such as Ubuntu or Rocky
• Solid understanding of networking fundamentals including TCP and UDP ports, VLANs, and DNS
• Experience working with ticketing or CRM systems while maintaining SLAs
• Working knowledge of Active Directory, server backup and restore practices, and REST API calls
• Familiarity with Adobe Premiere Pro, Media Encoder, and related plugins
• Strong troubleshooting, root cause analysis, documentation, and communication skills